Frequently Asked Questions
Everything you need to know about upgrading your home with Mazer Appliance.
What are your delivery and installation options?
We offer professional white-glove delivery which includes unboxing, inspection, and basic installation for most major appliances. Local delivery schedules typically range from 3 to 7 business days depending on stock availability.
Do you offer removal services for old appliances?
Yes, we can haul away and responsibly recycle your old appliances for a nominal fee. Please ensure the old unit is disconnected and ready for removal at the time of your new delivery.
What is your return policy for home appliances?
Unopened and unused appliances can be returned within 30 days of purchase. If a product is defective upon arrival, please contact our support team within 48 hours to arrange a repair or replacement under the manufacturer's warranty.
Are the appliances covered by a warranty?
All products sold by Mazer Appliance come with a standard manufacturer's warranty. Additionally, we offer extended protection plans that provide long-term coverage for parts and labor after the initial warranty expires.
Can I track my appliance delivery?
Once your order is processed, you will receive a confirmation email with a tracking link. Our dispatch team will also call you 24 hours prior to delivery to provide a specific 4-hour arrival window.
Do you offer financing for large purchases?
We provide several flexible financing options to help you manage the cost of major home upgrades. You can apply for credit directly at checkout or visit our store to discuss monthly payment plans.